FAQ
Frequently Asked Questions
Helpful information about Stoneford ceiling fan lights, ordering, delivery and returns.
What does Stoneford specialize in?
Stoneford focuses on ceiling fan lights that combine lighting and airflow in one fixture. Our collection includes different styles and profiles designed for bedrooms, living rooms and other everyday spaces.
How do I know which ceiling fan light is right for my room?
We recommend checking the product dimensions, mounting style, room size and the specifications listed on each product page before ordering. If you are unsure about a particular model, contact us and we will help you review the available product information.
Do your ceiling fan lights require professional installation?
Ceiling fixtures involve electrical connections. Installation requirements can vary by product and by your local electrical system, so we recommend having the fixture installed by a qualified electrician if you are not experienced with electrical installation.
Where do you currently ship?
We currently ship orders to customers in the United States. Available shipping options and delivery information are shown on our website before purchase.
How long does delivery take?
Orders are generally processed within 1–2 business days. Estimated transit time is typically 5–8 business days after processing. Delivery times are estimates and may vary depending on destination or carrier conditions.
Will I receive tracking information?
When tracking is available for your shipment, the tracking details are sent to the contact information provided with your order. Please allow time for the carrier to activate tracking after the shipment has been processed.
What is your return policy?
Eligible items may be returned within 30 days in accordance with our return and refund policy. Please review the full policy before sending an item back, as return conditions and instructions apply.
What should I do if my order arrives damaged or incorrect?
Contact us as soon as possible with your order details and clear photos of the item and packaging. Our support team will review the issue and provide the appropriate next steps.
Can I change or cancel an order after placing it?
If you need to change or cancel an order, contact us as soon as possible. We will try to help before the order is processed or shipped, but changes cannot be guaranteed once fulfillment has started.
How can I contact Stoneford?
You can contact our support team at info@shopstoneford.com. Please include your order number when contacting us about an existing order.
Still have a question?
Contact us at info@shopstoneford.com and our team will be happy to help.
