Shipping policy

Shipping & Returns Policy

This Shipping & Returns Policy explains where we ship, how long orders normally take to arrive, how tracking works, and how to request a return.

Stoneford currently accepts and ships orders within the United States only.

Shipping Information

Shipping cost: We offer free tracked shipping on eligible orders placed through shopstoneford.com, unless a different shipping charge is clearly displayed during checkout.

Order Processing

Orders are normally processed within 1–2 business days after payment has been successfully completed.

Business days are Monday through Friday and do not include weekends or United States federal holidays.

Estimated Total Delivery Time

The estimated total delivery time is normally 6–10 business days, consisting of:

• Processing time: 1–2 business days
• Estimated transit time: 5–8 business days after shipment

Delivery estimates are provided as guidelines and are not guaranteed. Delays may occur because of carrier disruptions, severe weather, high order volumes, holidays, incorrect or incomplete address information, remote delivery locations, inventory issues, or other circumstances outside our reasonable control.

Order Tracking

Once your order has shipped, we will send a shipping-confirmation email containing the available tracking information. Tracking updates may take approximately 24–48 hours to appear after the carrier receives the shipment.

Multiple Shipments

Orders containing multiple products may arrive in separate packages or on different delivery dates. Where available, separate tracking information will be provided for each shipment.

Shipping Address and Order Changes

Customers are responsible for providing a complete and accurate shipping address during checkout. Please review your address carefully before submitting your order.

To request an address correction, cancellation, or order change, contact us as soon as possible at info@shopstoneford.com. We will make reasonable efforts to assist, but we cannot guarantee that an order can be changed or canceled after it has entered processing or has been shipped.

Stoneford is not responsible for failed delivery caused by an incomplete or inaccurate address supplied by the customer. Additional reshipping charges may apply where permitted by law.

Delivery Confirmation

An order may be treated as delivered when the carrier’s tracking information records delivery to the shipping address supplied during checkout.

If tracking shows that an order was delivered but you cannot locate it, please check with household members, neighbors, the building manager, and the carrier before contacting us.

Returns Within 30 Days

You may request a return within 30 calendar days after the recorded delivery date.

To qualify for a return, the product must generally be:

• Unused and in the same condition in which it was received
• Uninstalled, unassembled, and unmodified, unless assembly was reasonably necessary to identify a defect
• Free from damage, dirt, wear, odors, marks, or other signs of use
• Complete with all originally included parts, accessories, manuals, and components
• Securely returned in its original packaging
• In a condition suitable for resale

Products that have been installed, mounted, assembled, connected, cut, drilled, glued, painted, altered, modified, damaged, or otherwise used may not be eligible for return unless required by applicable law.

How to Request a Return

1. Email us at info@shopstoneford.com within 30 days after delivery.
2. Include your full name, order number, the product you wish to return, and the reason for the return.
3. Include clear photographs or video where relevant.
4. Wait for return instructions before sending the product.
5. Package the product securely and send it to the return address provided in our return-authorization instructions.

Please do not send a return to our registered business address without first contacting us and receiving return instructions. Unauthorized returns may be delayed, rejected, or refused.

Return Shipping Costs

For standard returns, including returns resulting from a change of mind, ordering the wrong product, incorrect measurements, or no longer needing the product, the customer is responsible for return shipping costs unless otherwise required by applicable law.

Original shipping charges, if any, are non-refundable unless the return results from a damaged, defective, incomplete, or incorrect product supplied by Stoneford.

We recommend using a trackable and appropriately insured shipping service. Stoneford is not responsible for returned products that are lost or damaged while being shipped back by the customer.

Return Inspection and Refunds

After the returned product has been received, we will inspect it to confirm that it meets the return conditions described above.

We will notify you by email whether the return has been approved or rejected.

If the return is approved, the refund will be issued to the original payment method within 10 business days after approval.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Products returned in a used, installed, assembled, altered, damaged, incomplete, or improperly packaged condition may be rejected or may qualify for a reduced refund where permitted by applicable law.

Damaged, Defective, Incomplete, or Incorrect Orders

Please inspect your order promptly after delivery.

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible at info@shopstoneford.com.

Please include:

• Your order number
• A clear description of the issue
• Clear photographs or video of the product
• Photographs of the packaging and shipping label
• Photographs of any missing, damaged, or incorrect parts

Please keep the product, all included parts, and the original packaging until we have reviewed your request and provided further instructions.

If we confirm that the product arrived damaged, defective, incomplete, or incorrect, Stoneford will provide an appropriate resolution. Depending on the circumstances, this may include troubleshooting assistance, replacement parts, a replacement product, a prepaid return label, a partial refund, or a full refund.

Contact Information

For questions about shipping, tracking, returns, damaged products, or refunds, please contact us using the details below:

Stoneford

Operated by David Brown Limited

174 Wai Yip Street
Kwun Tong, Kowloon
Hong Kong SAR China

Website: https://shopstoneford.com

Email: info@shopstoneford.com

Phone: +1 815-865-0948

We may update this policy from time to time. Any changes will be published on this page and will apply from the date the updated policy becomes effective.