Privacy policy

Privacy Policy

Last updated: July 28, 2026

Stoneford is operated by David Brown Limited. We operate this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience (the “Services”).

Stoneford is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, process, and disclose your personal information when you visit, access, or use the Services, make a purchase or other transaction, create an account, contact us, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, processing, or disclosure of personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read and understood the collection, use, processing, and disclosure practices described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you. Personal information does not include anonymous or de-identified information that cannot reasonably be linked to an individual.

Depending on how you interact with the Services, where you live, and applicable law, we may collect or process:

  • Contact details, including your name, billing address, shipping address, telephone number, and email address.
  • Payment and financial information, including payment method, transaction details, billing information, payment confirmation, and other information required to process payments.
  • Account information, including your username, password, preferences, account settings, and security information.
  • Transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.
  • Communications with us, including information included in customer support requests, reviews, emails, and other messages.
  • Device and technical information, including your device type, browser, network connection, IP address, cookies, and similar identifiers.
  • Usage information, including information about how and when you browse, access, or interact with the Services.

Sources of Personal Information

We may collect personal information from:

  • Directly from you, including when you visit or use the Services, create an account, place an order, contact us, submit a review, or otherwise provide information.
  • Automatically through the Services, including through your device, cookies, pixels, local storage, and similar technologies.
  • From service providers, including providers that process information on our behalf or enable website, payment, fulfillment, shipping, analytics, and customer-support functions.
  • From Shopify, business partners, and other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use personal information to:

  • Provide, personalize, and improve the Services. This includes processing payments, fulfilling orders, sending order and account notifications, arranging shipping, processing returns and refunds, enabling reviews, and improving the shopping experience.
  • Marketing and advertising. Where permitted by law, we may send promotional communications and display or measure advertisements for products and services.
  • Security and fraud prevention. We may use information to provide a secure shopping experience and detect, investigate, prevent, or respond to fraudulent, illegal, unsafe, or malicious activity.
  • Communicate with you. We use information to provide customer support, answer questions, send transactional messages, and maintain our customer relationship.
  • Legal and compliance purposes. We may use information to comply with applicable law, respond to lawful requests, enforce our terms and policies, resolve disputes, and protect our rights and users.

How We Disclose Personal Information

We may disclose personal information:

  • To Shopify and vendors that provide payment processing, hosting, analytics, cloud storage, customer support, fraud prevention, fulfillment, shipping, and other operational services.
  • To marketing and advertising partners where permitted by applicable law.
  • When you direct, request, or consent to the disclosure.
  • Within our corporate group or to affiliated businesses.
  • In connection with a merger, acquisition, financing, restructuring, sale, or similar business transaction.
  • To comply with applicable law, court orders, subpoenas, search warrants, lawful requests, or to protect the Services, our rights, and the rights of customers or others.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information relating to your access to and use of the Services to provide and improve its ecommerce platform and related services.

Information submitted through the Services may be transmitted to Shopify and other service providers located in countries outside your country of residence.

You can review the Shopify Consumer Privacy Policy and use the Shopify Privacy Portal to learn more about Shopify’s privacy practices and available rights.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, analyze traffic, improve performance, prevent fraud, personalize the Services, and measure advertising.

You may be able to manage cookies through your browser settings or through any cookie-preference tool displayed on the website.

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties. We do not control and are not responsible for their content, availability, privacy practices, security, products, services, or terms.

You should review the applicable third-party privacy policies and terms before providing personal information or completing a transaction.

Children’s Data

The Services are not intended for children below the age of majority in their jurisdiction. We do not knowingly collect personal information from children.

A parent or legal guardian may contact us using the information below to request deletion of a child’s personal information where applicable.

Security and Retention of Your Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide the Services, maintain accounts and business records, fulfill orders, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements and policies.

Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.
  • Request deletion of personal information.
  • Request correction of inaccurate personal information.
  • Request a portable copy of certain personal information.
  • Object to or restrict certain processing.
  • Withdraw consent where processing is based on consent.
  • Opt out of promotional emails by using the unsubscribe option included in those emails.

These rights are not absolute and may be subject to legal exceptions. We may need to verify your identity before processing a request.

If you opt out of marketing communications, we may still send non-promotional messages, such as order confirmations, shipping updates, account notices, and customer-support communications.

Complaints

If you have a complaint about how we process personal information, please contact us using the information below.

Depending on where you live, you may also have the right to appeal a decision or lodge a complaint with your local data-protection authority.

International Transfers

Your personal information may be transferred, stored, or processed outside your country of residence.

Where required by applicable law, we rely on recognized safeguards for international transfers, including standard contractual clauses or equivalent legal mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, legal obligations, or regulatory requirements.

The revised Privacy Policy will be posted on this page with an updated “Last updated” date. Where required by law, we will provide additional notice.

Contact

For questions about this Privacy Policy, our privacy practices, or to exercise available privacy rights, please contact:

Stoneford

Operated by David Brown Limited

174 Wai Yip Street
Kwun Tong, Kowloon
Hong Kong SAR China

Website: https://shopstoneford.com

Email: info@shopstoneford.com

Phone: +1 815-865-0948